Shipping Policy

Last updated: 15 November 2026

Where we deliver

We currently deliver to addresses in mainland Great Britain (England, Scotland and Wales).

We are not currently able to deliver to Northern Ireland, the Isle of Man, the Channel Islands, the Scottish Highlands and Islands (including Shetland and the Outer Hebrides) or certain other remote postcodes.

We do not currently ship outside the UK.

Delivery times and costs

Estimated standard delivery: 14 days from placing your order.

Delivery times are estimates, not guarantees, and may be longer during busy periods or because of courier delays outside our control. Any delivery charge is shown at checkout before you pay.

Multiple parcels

If your order contains more than one item, they may arrive in separate parcels on different days. You will only ever pay the delivery charge shown at checkout.

Tracking

When your order is dispatched we'll email you a confirmation, with tracking details where available.

Delivery problems

• Late or missing parcel: if your order hasn't arrived within the estimated delivery time, please contact us at seren.aitchison@yahoo.co.uk with your order number and we'll investigate with the courier.
• Damaged on arrival: please email us within 48 hours of delivery with your order number and photos of the item and packaging, so we can arrange a replacement or refund quickly. This does not affect your statutory rights.
• Incorrect address: please check your address carefully at checkout. If you spot a mistake, contact us straight away. We can only change an address before the order has been dispatched.

Contact

Seren Aitchison, trading as Nova & Co.
Flat 33, The Fitzalan, Cardiff, CF24 0AN
Email: seren.aitchison@yahoo.co.uk